Banfield The Pet Hospital

Banfield The Pet Hospital is a small-animal veterinary clinic in Amherst, serving dogs and cats. It is part of Mars Veterinary Health and offers preventive care, exams, diagnostics, surgery, and dental imaging. The clinic is open Monday through Saturday from 8 a.m.

Services

•Care for dogs and cats
•Preventive pet care
•Comprehensive wellness exams
•Dog and cat vaccinations
•Behavior evaluation
•Skin and coat care
•Nutrition recommendations
•Orthopedic evaluation and treatment
•Parasite prevention and treatment for fleas, ticks, and heartworm
•Gastrointestinal diagnosis and treatment
•Surgery, including foreign body removal, wound repair, mass or tumor removal, orthopedic surgery, spaying, and neutering
•Diagnostics and imaging
•Dental digital X-ray
•No in-house emergency service advertised

Pricing

No published pricing information is available for this clinic.

People

A recent review mentions Dr. Sood positively for follow-up and ongoing care. The website also lists company leadership including Jeff Ellison, Alea Harrison, DVM, David Sturrus, Andrea Sinnott, and Nona Scheumack.

Reviews

Google shows a 3.9/5 rating from 191 reviews. Recent written feedback is mixed: positive comments mention kind staff, detailed answers to questions, professionalism, cleanliness, and attentive follow-up from Dr. Sood. Negative comments mention difficulty reaching the office by phone, delays with medication refills related to account access, and one serious complaint about treatment, costs, and the handling of a pet’s decline.

Reviews for Banfield The Pet Hospital

Note: Showing the 5 most recent Google reviews out of 191 we track in total. Recent reviews may not be representative of overall sentiment.

Daniel Gruber

3 days ago

Due to a software update, which I'm sure was completely unnecessary, this office is somehow locked out of my dog's account. As a result, I can't get her medications refilled, and she's about to run out. They had to contact the central office to get it resolved, but after three days, that still hasn't happened. I tried calling this office, but they never answer the phone, even before this issue (maybe corporate should let them have more staff instead of hiring the bare minimum). I called corporate, and of course the call center is closed "due to circumstances beyond their control." This is completely outrageous. If a dog does not have it's medications, then one would think this matter would be handled with some urgency, but apparently not. I don't blame the front desk staff. They're as helpful as they can be with the resources they have. But this place is run horribly, and I will never use Banfield again once this dog, who is elderly, passes away. And since we can't get her meds, then that may happen sooner rather than later. I've seen Banfield respond to other negative reviews. DO NOT give me an e-mail address to contact. You can give me a phone number where I can reach a living, breathing human to speak to, or don't even bother.

Michaela Preston

1 week ago

The people working here are so kind. They take your concerns seriously even if it feels a little silly. I'm a first time puppy owner and I feel like I'm calling constantly. But they answer all questions in detail and make sure your fully understand. I couldn't imagine going anywhere else.

Kimberly Bellavia

Dakota Martin

2 weeks ago

DO NOT GO HERE!!! My dog came in for first exam and to get ear drops. She walked fine into the visit ate snacks at the visit and went home fine. I then gave her the medicine yall prescribed her and now 5 days later she is dead. I brought her back to your office and was told its gonna be over $450 and that she will still have to go to another vet after yall collect more money or if i dont pay then next route would be euthanization. Soon as I said I didnt have any more money she was taken off the table and I was told to take her home where she then died the next day.

Deborah Roill

3 weeks ago

.We see Dr.Sood. He is wonderful. My dog is very sick with Cushing's Disease he even calls us at home to check up on her. The staff is professional, helpful, knowledgeable and pleasant. They are truly concerned for their pet patients. I have very much respect for them.The clinic is clean also